Support Submission Tool
Start with the Support Submission Tool by pressing:
CTRL+ALT+H (if keyboard shortcut doesn't work a reboot may be required)
or double clicking the desktop icon as shown above.
The Support Submission Tool captures important diagnostic information from your system. This information in conjunction with our documentation allows us to delivery better support and often we can resolve issues without any interaction on your part.
If you have issues submitting your ticket via the Support Submission Tool or need to escalate* your request, call the helpdesk:
If you are on our Bronze support plan please submit all requests via the Support Submission Tool or your dedicated email support address.
*escalation fees may apply