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Data WE Collect when you submit a request

If you’re here because you need immediate help, please finish filling out the form process after the splash screen you just saw and the Viriton Support Team will help you as soon we can.

Our Support Submission tool runs a package of scripts that looks at the following:

  • Currently logged in user account

  • Computer name and hardware identifiers

  • Screenshots of your current screen and the last actions you took historically (last 20 clicks). 

      If you don't wish to include the screen shots simply uncheck the box before submitting your request.

  • Network and WIFI connection information and diagnostics

  • Hardware Status

  • Running Processes

  • Recent Event Viewer Logs

  • Recent Website History

 

Our goal is to maintain your privacy and to just gather the key things that will us help you best.

No information is sent to us until you submit your Problem Details.

A word on your responsibility when submitting information through our support tool.

It is your (the end user) responsibility to make sure you are not submitting private or confidential information when submitting your support request. We’ve taken precautions to securely store the information we’ve collected outside of the ticketing system. However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply for information you knowingly submit over telecommunications.